Virtual Assistant - Allied Health

Job Title: Virtual Assistant - Allied Health Administrative Support
Location: Remote position, however, clinic based in South Australia
Hours: At least 20 hours per week. Up to full time for the right applicant.
Employment Type: Long-term / Ongoing

About the Role:
We are seeking a detail-oriented and highly organized Virtual Assistant to support our allied health practice with bookings, service agreements, invoicing, and general administrative tasks. This role requires strong communication skills, accuracy, and the ability to handle sensitive client information with confidentiality.

Experience supporting healthcare, NDIS, insurance billing, or allied health services is highly preferred.

Key Responsibilities:
📅 Appointment & Booking Management
Schedule, reschedule, and confirm client appointments
Manage clinician calendars
Send reminders and follow-ups
Coordinate appointment changes or cancellations

📄 Service Agreements & Documentation
Prepare and send service agreements
Track signed agreements
Maintain accurate client records
Upload and organize documents in CRM or practice management system

💰 Invoicing & Billing
Generate and send invoices
Track outstanding payments
Follow up on overdue invoices
Reconcile payments
Assist with basic financial reporting

🗂 General Administrative Support
Email inbox management
Data entry
CRM updates
File organization
Basic reporting
Assist with process documentation

Requirements:
Previous experience as a Virtual Assistant (2+ years preferred)
Experience in healthcare, allied health, NDIS, or insurance billing (strongly preferred)
Excellent written and spoken English
High attention to detail
Strong organizational skills
Ability to handle confidential information securely
Reliable internet connection and backup power
Comfortable using tools such as:
Microsoft Excel and Word
Practice Management Systems (e.g. Cliniko or Splose)
Accounting software (e.g. Xero)

Ideal Candidate:
Proactive and solutions focused
Comfortable working independently
Strong follow-through
Professional and compassionate communication style
Interested in long-term growth

Compensation:
Compensation is based on experience and skill level.