*U.S. ACCENT REQUIRED* Virtual On-Call Intake Specialist

Virtual On-Call Intake Specialist
*U.S. ACCENT REQUIRED*

Schedule:
Monday-Friday 8:30 AM to 5:30 PM US time (some flexibility)

About the Role:
We are seeking a compassionate and professional On-Call Intake Specialist to answer and handle inbound calls. This role is often the first point of contact for individuals or families reaching out during a sensitive time, so it requires empathy, patience, and excellent communication skills.

You will listen, provide information, and guide callers with kindness and professionalism. This is a meaningful position where your voice and demeanor can make a real difference.

The role also involves handling Client Intake, as well as Insurance Verification.

Responsibilities:

Answer inbound calls in a timely and professional manner

Listen attentively, demonstrate empathy, and handle sensitive conversations with care

Gather caller information and document details accurately

Provide general information and guide callers to the appropriate next steps

De-escalate emotional situations with compassion and patience

Maintain confidentiality and professionalism at all times

Communicate with the team for follow-ups and call summaries

Verify insurance eligibility competently and client admission

Speak with confidence and professionalism

Skills & Qualifications:

Fluent and native-sounding English with excellent verbal and written communication skills

Empathy and emotional intelligence – ability to remain calm and kind under pressure

Strong active listening skills

Professional phone etiquette and clear, confident speaking voice

Attention to detail and strong documentation skills

Ability to handle sensitive topics with discretion and confidentiality

Prior experience in medical, healthcare, counseling, or call center intake preferred

Familiarity with US insurances preferred

Ability to work independently and responsibly in an on-call environment

Reliable internet, quiet work environment, and dependable phone/computer setup

To apply please fill in the Google Form: forms.gle/m86isgzAnkKZZbFz7

If the form is blocked, please send an email to

HR
at
thebridgegroup
.com