Telemarketing, Customer Support and Administration

Job Advertisement: Telemarketing, Customer Support and Administration
Job Reference No: 102
Position: Telemarketing, Customer Support and Administration
Company: TrueLearning Australia
Office Location: Sydney, Australia
Work type: Remote (Work from Home)
Employment Type: Ongoing Contract

About Us:
TrueLearning Australia is a Registered Training Organisation (RTO No.45538,

for delivering Aged Care, Child Care, Leadership, First Aid, and Safety training designed to equip individuals and organisations with the knowledge and skills necessary to excel in the working environments. Our mission is to deliver high-quality training that meets the needs of our clients and adheres to the latest regulations and standards.

Position Description:
We are seeking a motivated, enthusiastic, and experienced Telemarketing, Customer Support and Administration professional to join our dynamic team who is looking to expand their career and take the opportunity to dive in and learn on the go! In this exciting role, you will contribute to student acquisition initiatives and support a broad range of activities targeted at customers and key course areas.

This is a varied, rewarding, and fast paced role, which will allow you to refine your skills within the Vocational Education sector. The successful candidate will play a crucial role in our organisation by performing exceptional Telemarketing, Customer Support and Administration activities to promote our courses.

Key Responsibilities:
● Monitor and Respond to new and existing client inquiries via phone, email, and chat in a timely and professional manner.
● Send email and SMS quotes, and provide detailed information about our courses, including course content, schedules, and pricing.
● Conduct outbound calls to prospective clients to inform them about our course offers and promotions.
● Engage with prospects through direct email marketing campaigns and compile email summaries based on findings.
● Research and identify potential leads using various online and offline methods.
● Maintain, track, and update leads in the CRM system (e.g. HubSpot, Pipedrive), ensuring data accuracy.
● Qualify leads by assessing their interest and fit for the company’s offerings.
● Resolve customer complaints and issues with a positive and solution-oriented approach.
● Assist customers with the registration process and ensure all necessary documentation is completed accurately.
● Manage and organise internal documents, promotional materials, and digital folder structures.
● Monitor and report on lead generation metrics, providing insights for improvement.
● Collaborate with the sales and marketing teams to develop and implement effective marketing strategies and to ensure smooth transition of qualified leads.
● Design and implement client or market surveys to gather insights about potential leads.
● Stay informed about industry trends, and best practices to provide accurate and relevant information to customers.
● Other ad-hoc duties as needed.

Requirements:
● Proven experience (Minimum 3-5 Years) in a similar role.
● Outstanding communication skills, both verbal and written in English.
● Strong interpersonal skills and the ability to build rapport with clients.
● High attention to detail and strong organisational skills.
● Ability to handle a high volume of calls and emails in a fast-paced environment.
● Adaptable and proactive about supporting a wide range of activities.
● A positive attitude and a passion for helping others.
● Ability to work independently and as part of a team.
● Strong time management skills with the ability to multitask and prioritise.
● Knowledge of lead generation best practices and industry standards.
● Understanding of Australian Training Organisations is a plus.

Must have Technical Skills:
● Proficiency in using Microsoft Office Suite/Google Workspace.
● Proficiency in using CRM (e.g. HubSpot, Pipedrive), Time Management (e.g. Hubstaff) and other relevant tools.

Why Join Us:
● Competitive salary and performance-based incentives.
● Comprehensive training and ongoing professional development.
● Supportive and collaborative team environment.

If you are a detail-oriented person with experience in Telemarketing, Customer support and Administration, we would love to hear from you!
Join our fast-paced team and grow your career from the comfort of your home!

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position to

. Please mention the Job Reference No: 102, while applying for the position.

TrueLearning Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applications Close: 22.08.25
We look forward to welcoming a new member to our team at TrueLearning Australia!