Scheduling Coordinator

HIGH-SKILLED ADMIN, CRM, ACCOUNTING & SCHEDULING COORDINATOR

Remote Philippines
Neighbourhood Plumbing | Melbourne, Australia

Neighbourhood Plumbing is a fast-growing, Melbourne based plumbing and trade services company. We are seeking an experienced Admin, CRM, Accounting & Scheduling Coordinator to join our remote operations team in the Philippines.

This is a long term, full time, remote position for someone who is highly organised, detail-oriented, and confident working in a fast paced service environment.

You must have real experience with ServiceTitan or similar trade job management systems, plus strong skills in administration, accounting support, payroll preparation, scheduling, and customer service.

What You Will Do Daily Responsibilities
CRM & ServiceTitan Management

Update job notes, materials, equipment, and workflow stages for 100+ active jobs.

Maintain the ServiceTitan price book (materials, labor, equipment, supplier pricing).

Cross-check supplier invoices with job notes and purchase orders.

Upload photos, videos, CCTV reports, and compliance documents to each job.

Ensure all CRM data is accurate, complete, and audit-ready.

Scheduling & Dispatch

Schedule plumbing and leak detection jobs for field technicians.

Manage real-time dispatch, rescheduling, and technician allocation.

Prepare job details, materials, and equipment requirements for each booking.

Communicate with customers to confirm and provide updates.

Accounting, Payroll & EOM Admin

Prepare technician hours for payroll timesheets, overtime, RDOs, and corrections.

Assist with accounts receivable: invoice follow-up, payment reminders, and allocation.

Assist with accounts payable: entering supplier invoices, matching to jobs/POs.

Perform end-of-month job closeouts, outstanding invoices review, and reporting.

Customer Service & Complaints

Respond to customer emails and calls professionally.

Handle and track complaints through to resolution.

Maintain communication records across jobs and departments.

Fleet & Operations Support

Monitor vehicle tracking systems, maintenance logs, rego dates, and updates.

Coordinate with technicians regarding fleet issues, equipment, and compliance.

Requirements (Must Have)

Experience using ServiceTitan, OR Aroflo, Simpro, ServiceM8, Jobber, Tradify, or other trade CRMs.

Strong experience in admin, dispatch, or scheduling for a trade or service company.

Experience with accounting support, AP/AR, payroll preparation, timesheets, and reconciliation.

Excellent English (written & verbal).

Strong attention to detail and data accuracy.

Ability to manage high job volume and work under pressure.

Fast learner, tech savvy, highly organised, and reliable.

Experience working with Australian, UK, or US clients is an advantage.

Work Hours

Monday to Friday

Aligned to Melbourne, Australia time (AEST/AEDT)

Occasional weekend/after-hours support during peak periods

Salary

Competitive monthly salary in USD

Based on skills, experience, and CRM proficiency

Performance-based increases and incentives

Skill Verification Test (Required Before Hiring)

Shortlisted applicants must complete a practical assessment covering:

ServiceTitan/CRM skills

Scheduling workflows

Pricebook and materials entry

Accounting/AP/AR/payroll tasks

Complaint handling

Job closeout processes