Sales Operations VA

Job Summary
We are looking for a detail-oriented Sales Operations VA to process incoming orders, keep records accurate, and support day-to-day coordination between customers, warehouses, and shippers. You will ensure orders flow smoothly from inbox to fulfillment while maintaining clear communication and up-to-date data in our systems.
Key Responsibilities
* Receive customer orders via email and enter them into the system
* Validate stock, create fulfillment requests, and track order status to delivery
* Coordinate with warehouses and shipping partners for pickups and dispatch
* Monitor PODs, handle basic shipment claims, and escalate issues when needed
* Maintain orderly records, reports, and dashboards for visibility
Mandatory Skills
* Strong attention to detail and process discipline
* Clear written and spoken English
* Comfortable working with spreadsheets and order management or CRM tools
* Ability to prioritize, follow SOPs, and meet daily turnaround targets
* Familiarity with order processing and fulfillment cycles
* Time management and the ability to work under pressure
Preferred Skills
* Experience in sales operations, order entry, or customer service
* Familiarity with shipment tracking, POD workflows, and basic claims handling
* Exposure to the US market and email ticketing systems
* Ability to use CRM tools like Salesforce or HubSpot
* Basic knowledge of e-commerce platforms like Shopify or Amazon Seller Central

Why Join Us
You will have clear processes, supportive management, and room to grow while doing meaningful work that keeps operations running smoothly.