Remote Medical Assistant

The Medical Assistant is a key contributor to Welby Health’s remote physiological monitoring program, supporting the delivery of high-quality, technology-enabled patient care. In this position, you will leverage Welby Health’s platform to monitor vitals, reinforce care plans, and provide patient education that strengthens adherence and engagement.

As a Medical Assistant at Welby Health, you will work in close collaboration with registered nurses, physicians, and cross-functional teams to ensure timely follow-up, seamless care coordination, and an excellent patient experience. Furthermore, you will represent Welby Health’s innovative healthcare model to patients and their families, helping them understand how our solutions support long-term health management while empowering them to take an active role in their care.

Key Responsibilities
Monitor and review patient vitals and assessments within Welby Health’s platform
Support care managers in executing and maintaining individualized care plans
Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
Coordinate with providers and internal teams to facilitate follow-up tasks and operational needs
Serve as a liaison between patients and providers to help patients understand instructions, stay engaged, and adhere to their care plan
Deliver patient education, routine guidance, and general support via telephone and secure messaging
Empower patients to manage chronic conditions and build sustainable health habits

Required Qualifications
Exceptional written and verbal communication skills
Ability to work independently in a remote, technology-enabled environment
Strong organizational skills with attention to detail and follow-through
Preferred Qualifications

Flexible working within the Pacific or Mountain time zones
Experience in case management, chronic care management, and/or telehealth
Bilingual or multilingual proficiency preferred
Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools
Passion for healthcare and closing gaps in care.
MUST SPEAK PERFECT ENGLISH AND BE ABLE TO START IMMEDIATELY