Operations Coordinator - Client Success

ABOUT THE ROLE
We're seeking a detail-oriented Operations Coordinator to join our software development consultancy. You'll work directly with the agency owner to ensure seamless project delivery across multiple client accounts. This role is perfect for someone who thrives on organization and takes pride in making sure nothing falls through the cracks.

KEY RESPONSIBILITIES
Meeting Management: Review all client and internal meeting recordings within 2-4 hours, extract action items and add them to our project management system, assign tasks with deadlines, send follow-ups to ensure completion, provide weekly reports on overdue items.

Cross-System Coordination: Monitor project status across multiple platforms including CRM and project management tools, track deliverables for 10+ concurrent client projects, flag potential issues before they impact deadlines.

Communication: Draft client follow-up emails, manage meeting scheduling, send project status updates, handle initial client inquiries, maintain professional communication standards.

Documentation: Maintain project documentation and client requirements, create standard operating procedures, track project changes, organize shared drives.
Administrative Support: Assist with invoice tracking, monitor team capacity, support new team member onboarding, generate weekly operational reports.

REQUIRED QUALIFICATIONS

2+ years experience as Virtual Assistant or Operations Coordinator. Excellent written English. Experience with project management tools like Jira. Strong attention to detail. Ability to manage multiple priorities. Experience working with US-based clients preferred.

TECHNICAL SKILLS
Proficiency with Google Workspace. Experience with CRM systems. Familiarity with video conferencing and transcription tools. Basic understanding of software development workflows. Comfortable working with multiple applications simultaneously.

WORK SCHEDULE AND COMPENSATION
Full-time 40 hours per week. Salary $700-900 per month based on experience. 30-day trial period. Quarterly performance reviews.

HOW TO APPLY
Please submit your resume highlighting operations experience, a 2-3 minute video explaining why you're perfect for this role, an example of a professional email you've written, your available start date and preferred working hours. Include what project management tools you're most comfortable with and describe a time when you prevented something important from falling through the cracks.