Marketing, Social Media Manager, and Administrator

Position: Social Media Manager and Administrator
Company: TrueLearning Australia
Location: Sydney, Australia
Employment Type: Ongoing Contract

About Us:
TrueLearning Australia is a Registered Training Organisation (RTO No.45538) for delivering Aged Care, Child Care, Leadership, First Aid, and Safety training designed to equip individuals and organisations with the knowledge and skills necessary to excel in the working environments. Our mission is to deliver high-quality training that meets the needs of our clients and adheres to the latest regulations and standards.

Position Description:
We are seeking a motivated, enthusiastic, and experienced Marketing and Admin professional to join our dynamic team who is looking to expand their career and take the opportunity to dive in and learn on the go! In this exciting role, you will contribute to student acquisition initiatives and support a broad range of marketing activities targeted at customers and key course areas.

This is a varied, rewarding, and fast paced role, which will allow you to refine your marketing skills within the Vocational Education sector. The successful candidate will play a crucial role in our organisation by performing exceptional Marketing (including Social Media) and Administrative activities to promote our courses.

Key Responsibilities:
Monitor and Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide detailed information about our courses, including course content, schedules, and pricing.
Assist customers with the registration process and ensure all necessary documentation is completed accurately.
Conduct outbound calls to prospective clients to inform them about our course offers and promotions.
Maintain and update customer records in our CRM database(Pipedrive).
Resolve customer complaints and issues with a positive and solution-oriented approach.
Collaborate with the sales and marketing teams to develop and implement effective marketing strategies and social media campaigns.
Track and report on marketing activities and results.
Stay informed about industry trends, best practices, and update platforms to provide accurate and relevant information to customers.
Create and curate engaging, culturally relevant and brand-aligned marketing materials across a variety of channels.
Schedule and publish social media posts to ensure consistent brand messaging and high engagement.
Analyse social media metrics and provide insights to help guide our content strategy.
Design, update and conceptualise the website ensuring it is mobile-friendly and responsive.
Other ad-hoc marketing and administrative duties as needed.

Requirements:
Proven experience (Minimum 3-5 Years) in a similar role.
Excellent communication skills, both verbal and written in English.
Strong interpersonal skills and the ability to build rapport with customers.
Creative and innovative mindset with a keen eye for detail.
High attention to detail and strong organisational skills.
Ability to handle a high volume of calls and emails in a fast-paced environment.
Adaptable and proactive about supporting a wide range of marketing activities.
A positive attitude and a passion for helping others.
Ability to work independently and as part of a team.
Knowledge of Australian Training Organisations is a plus.

Must have Technical Skills:
Proficiency in using Microsoft Office Suite/Google Workspace.
Proficiency in using Social Media Management tools (e.g. Hootsuite, Canva).
Basic to advance Web development experience (e.g. WordPress).
Basic to advance experience in Graphic Designing.
Proficiency in using CRM(e.g. Pipedrive).

Why Join Us:
Competitive salary and performance-based incentives.
Comprehensive training and ongoing professional development.
Supportive and collaborative team environment.
If you are a creative, detail-oriented person with experience in Marketing (including Social Media) and Administration who loves content creation, video editing, and online community building, we would love to hear from you!

Join our fast-paced team and grow your career from the comfort of your home!

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position to

.

TrueLearning Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applications Close: 01.08.25
We look forward to welcoming a new member to our team at TrueLearning Australia!