Italian Speaker - Technical Customer Service

Role Responsibilities

As a Italian Technical Customer Support Representative, you will be the primary point of contact, assisting our customers and partners with key exchanges, account support, and technical inquiries. You will provide fast, knowledgeable, and empathetic support via phone, email, and chat. Key responsibilities include:

Responding promptly to customer inquiries via phone, email, and online chat
Demonstrating in-depth knowledge of KeyNest products and services
Assisting customers with product, account, and billing questions
Acknowledging and resolving customer complaints professionally and efficiently
Accurately documenting customer interactions, transactions, and feedback
Coordinating with team members to resolve complex issues when needed
Ensuring customer satisfaction through thoughtful and professional support
Who We’re Looking For

We are seeking candidates with customer support experience, preferably in the short-term rental or Airbnb sector. Key qualifications include:

Proven experience in customer support, ideally within short-term rentals or Airbnb management
Excellent verbal and written communication skills
Comfortable engaging with customers over phone, email, and chat
Fluency in Italian Mandatory
Good command of English to communicate internally with the team
Ability to excel in a fast-paced, dynamic environment
Genuine empathy and a customer-first mindset
Adaptability to change and willingness to work rotating shifts
What We Offer

The opportunity to make a significant impact at a fast-growing, well-funded startup transforming the sharing economy
Work within a young, international, and ambitious team
Full support and collaboration from our offices in London, Paris, New York, and Barcelona
Competitive salary and benefits package
If you’re excited to bring your customer service skills to a multilingual, dynamic team and make an impact on a global scale, we’d love to hear from you. Please send your CV to