IT Support Engineer

Remote 1st Line IT Support Engineer

**Philippines-Based | UK Hours | Training Provided**

**Salary:** PHP 35,000 – PHP 60,000 per month
**Working Hours:** 10:00 – 18:00 UK time, Monday to Friday
**Location:** Remote, Philippines-based

Tech Support Squad is a UK-based Managed IT Support and Cyber Security provider working with businesses across the UK. We are looking for a reliable, friendly and motivated **1st Line IT Support Engineer** to join our remote support team.

This is a great opportunity for someone who enjoys helping people, solving technical problems and wants to grow within a professional UK MSP environment.

## About the Role

You will be the first point of contact for client IT support requests, helping users with day-to-day technical issues and escalating more complex problems to senior engineers where needed.

The role is focused on delivering friendly, professional and responsive support to UK business clients.

## Key Responsibilities

You will be responsible for:

* Answering support calls and responding to tickets.
* Troubleshooting common Microsoft 365, Windows, email and desktop issues.
* Supporting users with password resets, MFA issues, Outlook problems, printer issues and general IT faults.
* Logging clear ticket notes and keeping clients updated.
* Escalating more complex technical issues to senior engineers.
* Following internal processes and support standards.
* Delivering excellent customer service at all times.

## What We’re Looking For

The ideal candidate will have:

* Previous experience in IT support.
* Preferred: experience working for a UK IT MSP or supporting UK business clients.
* Good knowledge of Microsoft 365, Windows 10/11, Outlook and general desktop support.
* Clear spoken English and confidence speaking with UK clients over the phone.
* A friendly, calm and professional manner.
* Strong attention to detail when updating tickets.
* A willingness to learn and follow processes.
* Ability to work independently from home.

## Remote Working Requirements

As this is a remote role, you must have:

* A reliable high-speed internet connection.
* A quiet working environment.
* Good quality IT equipment suitable for remote support work.
* A headset suitable for taking client calls.
* A backup internet option is preferred.

## Training & Career Development

Training will be provided, and we will support the right person in developing their technical skills.

Microsoft certifications will be available for team members who show commitment, reliability and a desire to progress.

There will be opportunities to grow into more advanced technical roles over time.

## Bonus Scheme

A performance-based bonus scheme is available, linked to positive client feedback, quality of support and contribution to the team.

## Why Join Us?

* Work remotely from the Philippines.
* Support UK business clients.
* Join a growing UK IT support company.
* Training and Microsoft certification opportunities.
* Clear progression path.
* Friendly team environment.
* Bonus scheme available.

## How to Apply

Please send your CV along with a short message explaining:

1. Your IT support experience.
2. Any UK MSP or UK client support experience you have.
3. Your current internet speed and remote working setup.
4. Your availability to work 10:00 – 18:00 UK time.

We are looking for someone reliable, professional and eager to grow with the business.