Customer Service Lead

We are a fast-growing health and wellness startup looking for someone who loves talking to people, solving problems, and making sure every customer feels supported. Our product helps people feel and perform better, and your role is to make sure they get the most out of it.

What you’ll do:
- Call customers weekly to guide them on how to use our product correctly
- Handle customer responses through email, answering questions clearly and promptly
- Listen to why customers purchased and share insights with the team
- Log all calls, emails, and notes accurately following our SOPs
- Proactively spot and resolve issues before they escalate
- Share ideas to improve scripts, FAQs, and processes as we grow

What we’re looking for:
- Confident communicator on both phone and email
- Empathetic and patient, able to turn problems into positive experiences
- Reliable and detail-oriented with strong follow-through
- Comfortable in a fast-paced startup environment and willing to get hands dirty
- Loves talking to people and does not feel drained from frequent conversations
- Takes ownership, shows initiative, and is eager to grow with us

Why this role is called “Lead”:
We want someone who will take ownership of customer service, not just answer tickets. You’ll bring confidence, charm, and leadership energy to every customer interaction, and help shape how we serve our community as we scale.

What you’ll gain:
- A chance to be a core part of a growing startup
- Direct impact on customer happiness and loyalty
- Opportunities to grow with the company into larger leadership responsibilities

Your application will ONLY be considered if you fill out the Google Form below: