Customer Service

We are a fast-growing e-commerce brand operating across Europe, focused on delivering high-quality products and an exceptional customer experience. To support our growth, we are looking for a Customer Service Representative to join our team.

Role Overview

As a Customer Service Representative, you will be the main point of contact for our customers. You will handle inquiries, resolve issues, and ensure every customer has a smooth and positive experience with our brand.

Customer communication will primarily take place in Dutch (written communication via email).

Key Responsibilities
Respond to customer inquiries via email in a timely and professional manner
Handle questions related to orders, shipping, returns, and product information
Resolve customer issues efficiently while maintaining a high level of satisfaction
Monitor and manage customer support inboxes
Collaborate with the team to improve customer experience processes
Identify recurring issues and provide feedback for improvement
Requirements
Fluent in Dutch (written) and good command of English
Previous experience in customer service or e-commerce is a plus
Strong communication and problem-solving skills
Ability to work independently and stay organized
Customer-first mindset with attention to detail
Familiarity with tools like Shopify, Gmail, or support systems is a plus
What We Offer
Flexible remote working environment
Opportunity to grow within a fast-scaling e-commerce brand
Supportive and dynamic team
Compensation & Working Hours
Salary and working hours are to be discussed
We will start with a test phase/trial period to ensure a strong mutual fit
How to Apply

If you are interested, please apply with a short introduction and any relevant experience.
Book your interview here:
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