Customer service

This is a hybrid role. Since Clutch sells online, the "Customer Service" team acts as the primary guide for the entire buying or selling journey.
Core Responsibilities
Inbound & Outbound Management: Handling 50–70 touchpoints daily via phone, SMS, and email.
The "Guide" Experience: Walking first-time online car buyers through the paperwork, financing, and trade-in process.
Deal Structuring: Explaining protection plans and warranty products to help customers "protect" their investment.
Lead Conversion: Following up with "warm" leads—people who have already started a car-buying or selling application on the platform.

Key Skills Required
Speed & Multitasking: Ability to toggle between a CRM (like Salesforce or HubSpot), Slack, and internal inventory tools.
High EQ: Buying a car is stressful; you need to be the "calm in the storm" for the customer.
Persuasion: While it is service-focused, you are measured on your ability to move the customer to the next stage of the funnel.