Communications & Client Relations Assistant (White Wings Logistics)

We are hiring a Communications & Client Relations Assistant to support White Wings Logistics — a fast-growing moving, junk removal, and logistics company in California.

Your core responsibilities:

COMMUNICATION MANAGEMENT

Answer inbound calls (via CallRail)

Return missed calls & respond to text messages

Follow communication SOPs for sales calls, FAQs, quotes, and scheduling

Reroute important messages to me with correct summaries

Maintain professional, friendly tone with all customers

ADMIN & ORGANIZATION

Manage and organize email inbox daily

Organize and maintain my calendar using Calendly & Google Calendar

Prepare daily communication logs & summaries

Create simple SOPs from our repeated tasks (messages, quotes, Craigslist posting, etc.)

REPORTING STRUCTURE (required)
You will send:

Daily Morning Plan – 30 minutes after starting

Mid-day Update – status of tasks

End-of-Day Report – what was completed + what needs attention tomorrow

MUST HAVE

Excellent spoken and written English

Strong communication skills

Ability to work independently without constant supervision

Must follow instructions carefully

Must be available during U.S. business hours (California PST)

SECRET WORD:
Include the word EAGLE at the top of your application or it will not be reviewed.