Collections Specialist - B2B

Job Summary:

The B2B Collections Specialist is responsible for the effective and efficient management of collections for assigned regional offices. This role requires a proactive attitude, strong organizational skills, and the ability to prioritize multiple tasks while maintaining professionalism in customer interactions. The ideal candidate will be a strong communicator with the ability to handle high-volume correspondence and maintain positive customer relationships.

Key Responsibilities:
-Communicate daily with customers to monitor past-due invoices, payment statuses, disputes, shortages, and other discrepancies.
-Research and resolve billing and contract-related issues to facilitate timely debt collection.
-Manage a high volume of emails and provide prompt responses to customer inquiries.
-Consistently follow up on outstanding accounts using collection reports and correspondence.
-Conduct audits on accounts as needed, including research and analysis.
-Build and maintain strong relationships with local Regional Support Centers to ensure smooth collections processes.
-Maintain customer contact information in the collections system.
-Work independently and collaboratively as a team player, prioritizing tasks effectively.
-Persuade customers to fulfill their payment obligations while fostering positive business relationships.

Education and Requirements:
-Some college coursework is preferred.
-Proficiency in Microsoft Outlook, Excel, and Word.
-2-4 years of Business-to-Business (B2B) collections experience OR 5+ years of direct customer service experience.
-Experience or familiarity with Microsoft Dynamics 365, specifically in utilizing its F&O (Financial/Operations) component of the ERP system.
-Strong communication skills with a professional and persuasive approach.
-High attention to detail and ability to manage multiple priorities in a fast-paced environment.
-Strong problem-solving skills and the ability to analyze account discrepancies.
-Ability to work both independently and as part of a team to achieve department goals.
 
Device Requirements:
-At least iCore 5, Ryzen 5 or higher processor with 16GB RAM
-Dual Monitor
-Noise-canceling headset
-Camera