AMAZON OPERATION/ACCOUNT MANAGER

Position: Amazon Operations Manager / Amazon Expert
Type: Full-Time, Hybrid (Philippines)
Salary: ₱45,000 – ₱75,000 / month
Schedule: Flexible Hybrid daytime PH hours

About our Company

We are a Canadian corporation specialized in international trade and e-commerce. We are operating in the global market, and we want to utilize global ecommerce platforms such as Amazon to develop new brands and products and reach out to customers across globe. Our company values professionalism, data-driven decision-making, and long-term partnerships. We are establishing a strong, world-class team in the Philippines.
We're seeking an Amazon Operation Manager who will implement effective growth strategies, help managing day-to-day operations, hiring staff and ensure optimal ROAS (Return on Ad Spend) and profitability.

Role Summary

As the Amazon Operation Manager, you will oversee one or more Amazon seller/vendor accounts, be responsible for strategic planning, day-to-day operations, campaign management, listing optimization, inventory & health monitoring, performance reporting and delivering growth targets. You’ll assist in hiring a Manila based team (PPC specialists, graphic designers, copy/content, operations, data analysts) as contractors or part-time staff.

Key Responsibilities

- Own the Amazon account(s): day-to-day operations, growth roadmap, strategic planning.
- Develop and execute account growth strategy: new product launches, listing optimization (titles, bullets, A+ content), SEO/organic traffic, sponsored ads (Sponsored Products/Brands/Display), DSP where applicable.
- Assist in hiring new team members in coordination with the owners: you will be the point of contact for the company for the Manila team and will assist in hiring part-time or full-time staff/contractors, freelancers to complete the tasks based on demand.
- Manage other team members and monitor KPIs: manage and monitor other team members and coordinate their efforts to achieve the desired outcomes. creative team for imagery/video, buyer for product research, procurement, and inventory planning, PPC specialist for running and optimizing variety of ads campaigns.
- Plan, run, and optimize PPC campaigns in coordination with the PPC specialist: structure, keyword research, match types, negative keyword strategy, bid optimization, budget allocation, ROI/ROAS modelling.
- Monitor and optimize key performance metrics: ACoS (Advertising Cost of Sales), TACoS (Total Advertising Cost of Sales), ROAS, ad conversion rate, organic sales lift, margin impact.
- Provide detailed reports and insights to: weekly/monthly performance review, actionable recommendations, forecast next period.
- Stay up to date with Amazon policy changes, ad product updates, algorithm changes, marketplace shifts and emerging best practices.
- Identify scaling opportunities while ensuring profitability: when to scale spend, when to pull back, how to optimize conversion vs traffic.
- Serve as an account leader for the company: manage expectations, communicate clearly, act proactively on issues (listing suppressions, account health, negative reviews).
- Work with automation/data tools and dashboards: pull/clean data, identify waste/spend inefficiencies, drive process improvement (e.g., by leveraging no-code automations, data pipelines).

Qualifications

- 2+ years of experience managing Amazon seller or vendor accounts (or equivalent e-commerce marketplace experience).
- Strong understanding of Amazon advertising ecosystem: Sponsored Products/Brands/Display, DSP, auto vs manual campaigns, bidding strategies, search term reports.
- Proven ability to improve ROAS/ACoS and profitability for Amazon accounts.
- Excellent analytical skills: ability to interpret data, create actionable insights, optimize campaigns based on performance.
- Experience with Amazon listing optimization: keyword research, SEO, copywriting (titles/bullets/A+), conversion-rate focus.
- Familiarity with Amazon account health, operations, inventory forecasting, and marketplace best practices.
- Comfortable being company-facing: strong communication, presentation skills, managing expectations, building trust. You will be communicating directly with the owners of the company.
- Self-starter, organized, able to manage multiple brands, accounts and projects concurrently.
- Advanced Excel / Google Sheets skills; experience with dashboards / BI tools a plus.
-Bonus: experience with automation tools, no-code platforms, AI-driven optimization (a growing focus).

KPIs / Success Measures

- Achieving or exceeding client ROAS/ACoS targets.
- Improvement in organic sales and overall account profitability.
- Reduction in wasted ad spending (negative keywords, inefficient campaigns).
- Client satisfaction and retention (renewals, upsells).
- Timely reporting and proactive account strategy updates.
- Efficient cross-team collaboration and issue resolution (listing suppressions, inventory, reviews, etc.).

What We Offer

- Working directly for a Canadian company with global opportunities
- Collaborative, high-performance environment.
- Competitive salary + performance bonus (tied to KPIs).
- Professional growth path: potentially moving into higher roles and moving to other countries.
- Hybrid opportunity (Mandaluyong City and remotely)